Exchange, Return & Refund Policy

At Demonoid, we want you to be happy with your purchase. If there is any issue with your order, we offer a 7-day exchange/return policy from the date of delivery. This page also covers order cancellations and refund timelines.

• You may cancel an unpaid or pending order anytime before payment is completed.
• After payment, cancellation is allowed only before the order is shipped/dispatched. Contact us as soon as possible with your order number via our Contact page, WhatsApp, or Instagram.
• Once shipped, the order cannot be cancelled and must follow the exchange/return process below.
• If a payment fails, is abandoned, or is not completed, no order is fulfilled and no charge is kept for that attempt (any temporary authorisation is released by your bank/UPI app as per their timelines).

• Exchange or return requests must be raised within 7 days of receiving the order.
• The jersey/product must be unused, unworn, unwashed, and in its original condition.
• Original tags, packaging, and labels must be intact.
• Products that have been damaged, altered, washed, or used may not be eligible for exchange or return.
• Customized jerseys with player names, numbers, or personal printing are non-returnable and non-exchangeable.

If you have received the wrong size, wrong product, or a defective/damaged product, please contact us within 7 days with:

• Order number
• Clear photos/videos of the product
• Reason for exchange

Once approved, we will guide you through the exchange process.

Exchange is subject to product availability.

Returns are accepted only for eligible products and must meet all the conditions mentioned above.

After the returned product is received, we typically complete inspection within 2–3 business days.

• Approved refunds are processed within 5–7 business days of approval to the original payment method (bank/UPI/card timelines may add a few extra days for the credit to appear).
• Store credit, if offered and accepted by you instead of a payment refund, is issued within 2–3 business days of approval.

• Shipping charges may be non-refundable.
• Customers may be responsible for return/exchange shipping charges unless the product received was wrong or defective.
• Products purchased during special offers, clearance sales, or promotional campaigns may be non-returnable/non-exchangeable, unless the product is defective or incorrectly delivered.

Contact us within 7 days of delivery through our website Contact page, WhatsApp, or Instagram and provide your order number along with photos or videos of the product.

Please do not send any product back without receiving confirmation from our team first.

See also our Shipping Policy, Terms & Conditions, and Privacy Policy.