Privacy Policy

Demonoid (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you use our website, place orders, or contact us, and how we use it. By using our site, you consent to the practices described here.

We may collect:

• Account details — name, email, and profile information provided through our sign-in provider (Clerk).
• Order & shipping details — phone number, delivery address, pincode, and order history.
• Payment information — payment status and transaction references from Razorpay. Card/UPI credentials are handled by Razorpay; we do not store full payment card numbers.
• Usage data — device/browser type, IP address, pages visited, and basic analytics needed to run and secure the site.
• Support messages — content you send us by email, WhatsApp, Instagram, or the contact channels listed on our site.

• To create and manage your account and cart.
• To process orders, payments, refunds, and deliveries.
• To share shipping details with fulfilment partners (e.g. couriers / Shiprocket).
• To send order confirmations, shipping updates, and respond to support requests.
• To prevent fraud, abuse, and payment disputes.
• To improve our catalogue, website, and customer experience.
• To comply with legal, tax, and accounting obligations.

We share personal data only as needed with:

• Clerk — authentication and account management.
• Razorpay — payment processing and verification.
• Shipping / logistics partners — to deliver your order and provide tracking.
• Hosting and infrastructure providers — to operate the website and database securely.
• Authorities — when required by law or to protect our rights and customers.

We do not sell your personal information.

We use cookies and similar technologies for sign-in sessions, cart/checkout flow, security, and basic site performance. You can control cookies through your browser settings; some features may not work if cookies are disabled.

We keep account, order, and transaction records for as long as needed to fulfil orders, handle returns/refunds, resolve disputes, and meet legal retention requirements. Support messages are kept as long as useful for customer service and compliance.

We use reasonable technical and organisational measures to protect your data. No method of transmission or storage is 100% secure; please use a strong password and keep your login private.

• You may update account details via your signed-in profile where available.
• You may request access, correction, or deletion of personal data we hold, subject to legal exceptions (e.g. completed orders we must retain).
• You may opt out of non-essential marketing messages at any time.

To exercise these rights, contact us via the Contact page.

Our store is not directed at children under 13. If you believe a child has provided personal data, please contact us so we can delete it where appropriate.

Our site may link to third-party sites (payment, social, tracking). Their privacy practices are their own; please review their policies separately.

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of the site means you accept the updated policy.

For privacy questions or requests, use our Contact page.